About the surgery
Appointments at Derby Medical Centre - How? Who? When? And Why Not?
We constantly hear in the news that patients are finding it increasingly difficult to make a GP appointment. In the past, how many of us were once ”8 am prisoners”; stuck on the phone trying to secure that important place in the appointments telephone queue? Not great if you are trying to get to work, get kids ready for school or feel very unwell in the first place.
When a patient feels they need a medical appointment, it is important that they are seen by an appropriate clinician in the right place and at the right time. The Derby Medical Centre, like many other GP practices across the UK has sought to improve the “appointment booking situation” for patients.
Whether as patients you find the Derby Medical Centre's online appointment request system effective or frustrating, our PPG wanted to understand how it works, as well as its benefits and limitations. Following an interview with one of our Practice’s GP Partners and the PPG, we have summarised the key aspects that should help us all in our understanding and use of the booking system.