You and your general practice

You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found below.

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS).  This includes but is not limited to:

• When and how you contact your general practice
• What if the practice is closed?
• What if it's an emergency?
• What happens when you contact your practice to request an appointment?

NHS England » You and your general practice – English

Other languages available here: NHS England » You and your general practice

Published on 20 August 2025